FREQUENTLY ASKED QUESTIONS

Q. Do you provide transfers from accommodation?
A. All of our packages include courtesy transfers to and from your accommodation on your day of travel. Our pickups and drop off cover San Remo and the Phillip Island area.
 
Q. What do I need to bring and wear?
A. A camera and or video camera are essential, so much so that if you forget your camera, we will try to sell you a disposable one. In relation to clothing, just wear what you would wear in a car and try to have flat shoes. Darker coloured clothes are recommended, as they limit the reflections from the glass windows when taking photographs. Also make sure you bring your sense of adventure!
 
Q. Are there any extra costs?
A. No.
 
Q. Can we take photographs in the helicopters?
A. All helicopters have clear windows which enable you to take some incredible photographs of the spectacular scenery around Phillip Island. We can also take the door/s off, to give you an unobstructed view, all we ask is that when taking pictures no part of the body or camera are placed outside of the helicopter, and straps are on placed around the neck or around your hand for safety reasons.
  
Q. What type of helicopters do you have?
A. We have a fleet of Robison 44’s and a Bell 206B Jetranger at our Mildura base. If you would like more information on these aircraft please check out our aircraft on the “about us” page.

 Q. How many people can your helicopters take?
A. The 2 helicopters located at Phillip Island can accommodate up to 3 adult passengers. An infant (under 3 years old) can sit on the lap of an adult free of charge. Our Jetranger located at our Mildura base can accommodate up to 4 adult passengers and the same rule applies in relation to an infant.

 Q. Why are weights so important on a helicopter?
A. Like airplane flights, weights play an important role in helicopters. We need to ensure that our helicopters on all flights are not over loaded under the Civil Aviation Safety Authority regulations. For this reason we need you to provide accurate weights when booking or when you arrive. The information that you tell us will be kept strictly confidential.

Q. What happens if the weather is bad?
A. If at the time of departure, the pilots deem that the flight cannot go ahead due to bad weather conditions and thus raising safety concerns, the flight will be cancelled and we will work with you to arrange another convenient time. If a time cannot be arranged, then we will issue you with a refund less any credit card fees.
 
Q. What happens if I need to cancel?
A. If you cancel 24 hours or more before the time of travel there is no penalty. However if you cancel within 24 hours of the booking you will be charged for the full amount.


Q. Are helicopters safe?
A. Yes they are very safe, we wouldn’t fly them if they were not. They are used by Presidents and Prime ministers, Royalty and VIP’s all over the world.
Helicopters can glide if the engine stops and all of our pilots are continually assessed by the Chief Pilot to ensure that their knowledge and competency levels are up to date. We pride ourselves on our safety record which is A1 and we are constantly striving to better ourselves.

Q. When is the best time to fly?
A. Anytime!!!
Seriously, the best time is when it suits you. If your plans allow a morning flight, then book for the morning and vice versa for the afternoon. During summer it does get very warm in the afternoon, so if you don’t like the heat book early. Or maybe you would like to organise a sunset or sunrise flight. Just let us know when you would like to fly and we will attempt to book you in for that time.

Q. What times are you open?
A. We are open during daylight hours, usually around 9pm in the summer and around 6pm in the winter, 364 day’s a year (we managed to get Christmas day off!).


If you have any further questions please drop us a note or give us a call.